Privacy Policy
This Privacy Policy describes how Addir Travels (“we”, “our”, or “us”), based in France, collects, uses, shares, and protects your personal data when you use our website or engage our services. It also outlines your rights under the EU General Data Protection Regulation (GDPR) and French data protection laws.
We are committed to safeguarding your privacy and ensuring transparency in how we handle your data. This policy applies only to our services and does not cover third-party websites or platforms not operated by us.
Information We Collect
We collect only what is necessary for booking your travel, assisting with visas, and improving our services. The types of personal data we may collect include:
- Identity Data: Full name, nationality, date of birth, gender.
- Contact Data: Email address, phone number, physical address.
- Travel Information: Passport details, visa documentation, destination, itinerary preferences.
- Financial Data: Payment method and billing information (only via secure third-party payment processors).
- Technical Data: IP address, browser type, location data, cookies, and usage analytics.
- Communication Data: Emails, inquiries, call logs, messages via WhatsApp or contact forms.
- Marketing Data: Preferences for receiving updates and promotional materials.
We do not collect any sensitive data (e.g., health records or biometric data) unless required for visa-related support and with your explicit consent.
How We Use Your Personal Information
We collect and use your personal data strictly for specific, legitimate purposes in line with the General Data Protection Regulation (GDPR). These purposes include:
a) Delivering the travel-related services you request, such as bookings, visa support, and itinerary planning.
b) Handling your questions, feedback, support requests, or complaints.
c) Enhancing our website functionality, user experience, and overall service quality.
d) Monitoring activity to detect inappropriate or unauthorized use of our services.
e) Preventing and investigating fraud, suspicious activity, and security threats using industry-standard tools.
f) Fulfilling legal or regulatory obligations, including verifying your identity when required.
g) With your consent, to send newsletters or promotional offers.
h) To resolve disputes, enforce our agreements, and cooperate with law enforcement when legally required.
We do not use your personal data for unrelated purposes. If we ever need to use your information for something different, we will ask for your clear consent unless the law requires otherwise.
Who We Share Your Information With
We only share your personal data when it’s necessary to deliver our services or meet legal obligations. This may include:
Service Providers
Airlines, Hotels, and Travel Partners – To complete your reservations and travel-related arrangements.
Visa Processing Agencies – To support the visa application process on your behalf.
Payment Gateways – To handle secure and verified payment transactions.
IT and Cloud Solution Providers – To support our booking systems, website functionality, and data storage securely.
Legal and Regulatory Disclosures
Government Authorities or Law Enforcement – When required to comply with legal obligations, resolve disputes, or respond to lawful requests.
Children’s Privacy
We take the protection of children’s data seriously. Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal data from anyone in that age group. If you are under 13, please do not submit any personal information on this website.
If you are a parent or legal guardian and believe your child may have provided us with personal data, please contact us immediately so we can take appropriate steps.
In accordance with GDPR, individuals must generally be at least 16 years old to consent to the processing of their personal data. In cases where national laws allow, this age limit may be lower, provided that consent is obtained from a parent or guardian.
Cookies and Tracking Technologies
We use cookies to personalize content, analyze site traffic, and enhance your user experience. You can manage your cookie preferences via the cookie banner on our website or your browser settings.
Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you.
Correct inaccurate or outdated information.
Delete your data (“right to be forgotten”).
Object to or restrict certain types of processing.
Withdraw consent at any time (e.g., for newsletters).
To exercise your rights, email us at info@addirtravels.com with your request. We’ll respond within 30 days.
Lawful Basis for Processing
Under GDPR, we rely on one or more of the following lawful bases to process your data:
Consent: When you give us permission to use your data for a specific purpose (e.g., marketing emails).
Contractual Necessity: To perform a contract with you (e.g., completing a travel booking).
Legal Obligation: When required by law (e.g., keeping records for tax purposes).
Legitimate Interests: When we process your data to pursue a legitimate interest (e.g., improving services).
Data Retention
We retain your personal data only for as long as is strictly necessary to fulfill the purposes for which it was collected, in compliance with the General Data Protection Regulation (GDPR) and French data protection guidelines.
In general, we will retain your data for a maximum of two (2) years from the date of your last interaction with us (e.g., last booking, last contact, or last login), unless:
A longer retention period is required by specific legal or regulatory obligations (e.g., financial or tax records),
You exercise your right to erasure before that time,
Or we anonymize the data for statistical and analytical purposes.
Once this period has passed, your personal data will be securely deleted or anonymized.
Changes to This Privacy Policy
We may update this Privacy Policy occasionally to reflect changes in the law or our practices. The latest version will always be available on our website, and major changes will be communicated directly to you.
Data Breach Notification
We take data security seriously and implement appropriate technical and organizational safeguards to protect your information. In the rare event of a security breach where your personal data is compromised, we will take swift action.
This may include investigating the breach, informing relevant authorities, and notifying affected individuals where required by law especially if the breach poses a potential risk to your rights and freedoms. If such an event occurs, we will contact you directly using the details you have provided.
Your Acceptance of This Policy
By using our website or any of our services, you confirm that you have read and understood this Privacy Policy and that you accept its terms. If you do not agree with any part of this policy, you should not continue to use our website or engage with our services. Continued use will be considered as your clear and voluntary agreement to the practices outlined here.
